• Can I get quotes over the phone?

    Our service is online only so the only way to get quotes from our network of private ambulance providers is to complete and submit the quote form.

  • How much does your service cost?

    Our service to you, our customers, is free of charge. Our income is generated via charging a small commission to our providers for each quote that they have accepted through our platform.

  • Are you a private ambulance provider?

    No.

    We act solely as brokers between you and our network of providers.

  • Who are the 'network of providers' you keep referring to?

    Our network of providers consist of private ambulance companies from across the UK.

    Each of these companies must provide us with specific information and proof documents in order to be accepted on to our network.

    In addition, they can choose to provider further documentation and proof to us so that they can achieve the My Private Ambulance Approved Provider status.

    Basically this means that all of the providers that bid for your custom have been checked and verified by us for your peace of mind.

  • How much will I save, is it worth it?

    You will find our latest statistics on the range of offers for a particular request and the percentage savings our customers have achieved on our homepage.

    The data speaks for itself!

  • What are the contractual arrangements?

    You will not, at any stage of the process from submitting your quote request to completing your patient transport, enter in to any contractual arrangements with My Private Ambulance.

    After making payment with your chosen provider, you will be entering in to a contract directly with them and will be governed by their terms and conditions.

  • Can I cancel?

    After submitting your request, you can cancel it at any time from within your account page.

    After accepting a quote, you are still not bound by any contractual arrangements until you have spoken with and formally engaged your chosen provider and are free to cancel.

    After formally engaging your chosen provider, you will be bound by their terms and conditions which set out the procedure for cancellation.

  • Do I have to fill out a long complicated form?

    There is a form, obviously, but it is neither long or complicated!

    We only ask you for the minimum amount of information that allows our network of providers to give you accurate offers.

    The form is broken in to 4 main sections, each with under 10 questions and it can be filled out in less than a minute (if you have all of the address information etc to hand).

    The advantage is that you only need to fill out 1 form to get all of your offers and not have to fill out a different form each time you ask for a quote when manually comparing costs.

  • How do I know when i get offers for your providers?

    You will be notified by email for each new offer you receive. You can also opt in to receive these notifications by text message by entering a valid UK mobile phone number when prompted at the end of the quote form.

  • How long will it take to get my offers?

    You could, in theory, get a quote via email within minutes of submitting your job to the network. Realistically, once a provider gets a notification, calculates the cost and checks their availability, usually around 30 minutes but it can be longer.

    If you are submitting your job outside of normal office hours this could take longer. Our providers still get notified and are able to respond at any time, 24/7 but not all choose to do so.

  • What if my provider does not show up?!

    In our experience, this is extremely unlikely to happen. All contractual arrangements are between you and the provider and as such you would need to take this up with them.

    We would ask that you do let us know so that we can take action with the provider as we take pride in the fact that we only use an approved network of quality providers.